We aim to give you the best possible service from TalkTalk and want to keep you fully informed about any problems that may temporarily disrupt your landline or broadband services. The table below lists the most recent problems that we've been notified about. Engineers are currently investigating and working on fixing these as quickly as possible. In the meantime we'd like to apologise for any inconvenience caused.
Any problems that have disappeared from the list below have now been resolved and your service should have returned to normal.
If you are having problems with your TalkTalk landline or broadband connection, and your area is not listed below, please contact our faults department on 0870 087 8777.
| Time Started | Date Opened | Date Resolved | Time Closed | Area Impacted | Area Code | Service Affected | Description | Engineers Investigating |
|---|---|---|---|---|---|---|---|---|
| 10:10 | 09/02/2010 | Open | Open | Oldham | 0161 | Loss of Landline and Broadband service | Customers may experience problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may cause. | BT Openreach |
| 10:10 | 09/02/2010 | Open | Open | Hayton | 01228 | Quality of Broadband service | Customers may experience slow broadband speeds when using their data services. We apologise for any inconvenience this may cause. | BT Wholesale |
| 08:13 | 09/02/2010 | Open | Open | Trentside | 01159 | Loss of Landline and Broadband service | Customers may experience problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may cause. | TalkTalk |
| 00:44 | 09/02/2010 | Open | Open | Ingrebourne | 01708 | Loss of Broadband service | Customers may experience problems connecting to the internet. We apologise for any inconvenience this may cause. | BT Openreach |
| 14:30 | 22/01/2010 | Open | Open | Orrell | 01942 | Quality of Landline service | Customers may experience a loss in quality of voice service. We apologise for any inconvenience this may cause. | TalkTalk |
| 23:50 | 23/11/2009 | Open | Open | Bayswater, Bishopsgate, Leven, North, North Paddington, Norwich West, Slough Langley | Unknown at Present | Quality of Broadband service | Customers may experience slow broadband speeds when using their data services. We apologise for any inconvenience this may cause. | TalkTalk |
| 09:30 | 09/02/2010 | 09/02/2010 | 09:59 | Manchester BRAS 10 | Unknown at Present | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | TalkTalk |
| 17:35 | 08/02/2010 | 08/02/2010 | 18:25 | Fulham and Earls Court | 0207 0208 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | TalkTalk |
| 11:09 | 08/02/2010 | 08/02/2010 | 18:00 | Hanslope | 01926 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 11:45 | 05/02/2010 | 08/02/2010 | 11:58 | Helsby | 01928 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | BT Openreach |
| 09:52 | 08/02/2010 | 08/02/2010 | 09:20 | Woodley | 01189 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | TalkTalk |
| 14:58 | 06/02/2010 | 07/02/2010 | 04:30 | Helston | 01326 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Openreach |
| 09:42 | 04/02/2010 | 07/02/2010 | 00:19 | Staines | 0178 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | BT Openreach |
| 14:04 | 06/02/2010 | 06/02/2010 | 16:00 | Dromore | 0289269 | Quality of Broadband service | Service has been restored. Customers may have experienced slow broadband speeds when using their data services. We apologise for any inconvenience this may have caused. | BT Openreach |
| 10:30 | 01/02/2010 | 06/02/2010 | 14:49 | Molesey | 02089 | Loss of Landline and Broadband service | Service has been restored. Customers may have experienced problems making and receiving calls and connecting to the internet. We apologise for any inconvenience this may have caused. | BT Openreach |
| 15:46 | 05/02/2010 | 06/02/2010 | 11:45 | Kirkham | 01856 | Quality of Broadband service | Service has been restored. Customers may have experienced slow broadband speeds when using their data services. We apologise for any inconvenience this may have caused. | BT Openreach |
| 09:21 | 06/02/2010 | 06/02/2010 | 10:30 | Old Leake | 01205 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 02:40 | 06/02/2010 | 06/02/2010 | 05:00 | Friockheim | 01241 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
| 00:39 | 06/02/2010 | 06/02/2010 | 01:30 | Llanfair Caereinion | 01938 | Loss of Broadband service | Service has been restored. Customers may have experienced problems connecting to the internet. We apologise for any inconvenience this may have caused. | BT Wholesale |
